FAQ

Please visit our size guide page to find the right size of necklace, ring or bracelet. Also on this page you can find differences in the size of pieces in the collections. In the card page of each product you can find out how to correctly measure your finger or hand to choose a convenient Mason de Marenci fine Jewerly for you.

Mason de Marenci fine jewelry can be purchased: in our official online masondemarenci.com website in our official Mason de Marenci offline store in the online and offline stores of our partners (retailers) Our partners are multi-brand jewelry and watch stores, certified and authorized Mason de Marenci dealers (retailers). You can find the location, opening hours on our website on the Store Locator page.

All Mason de Marenci pieces purchased on our official website are packaged in an elegant red box. Each box is crafted to ensure that your jewelry is both securely protected and beautifully presented. The package includes a luxurious shopping bag adorned with a ribbon in our emblematic colors, creating a perfect finishing touch to your purchase. Each order includes a guarantee card that certifies the authenticity and craftsmanship of your Mason de Marenci jewelry. You can find more information about the packaging on this page.

The shipping cost is already included in the price of Mason de Mareci fine jewerly.

Yes, all our deliveries have insurance. In case of any damages the insurance company takes care about all expenses.

Once received, your piece will enter our quality control inspection process. If the piece is determined to be acceptable for return, it may take up to 7 business days for your refund or exchange to be fully processed.

Carrera y Carrera accept the following payment options on the website: American Express, Mastercard, Visa and other bank cards. Please note that the person who sends the order must be the owner of the card whose name is on the credit card. Apple Pay, Google Pay PayPal Bank transfers (if you want to pay for the piece by bank transfer, please contact us by email sales@masondemarenci.com). Payment methods may depend from the purchase price, please don’t hesitate to contact us by email sales@masondemarenci.com, if there is a form of payment you would like to use, but can’t find it in the list available on the website.

Can I order the pieces on the masondemareci.com website and pick them up at the Mason de Marenci point of sale?

If you need to cancel or change your order, please contact us by this email sales@masondemarenci.com as soon as possible. Please note that we can’t guarantee that your order can be adjusted after it is shipped, but we will do our best to help you. Once the piece has been personalized, including with the help of our embossing or engraving services, it cannot be returned or exchanged. These pieces are considered the final sale.

You can exchange or return pieces purchased online on the masonderenci.com website only. You can't do it in multi-brand stores of our customers (retailers). If you purchase Mason de Marenci pieces in the stores of our partners (retailers), you need to contact the store where you bought this product. All returns and exchanges must comply with the return conditions. Visit please our "store locator" page to find out the address and opening hours of the nearest Mason de Marenci point of sale.

No, we will not buy back Mason de Marenci Fine Jewerly.

You can exchange or return the pieces that were purchased and presented to you using our return and exchange methods. Please note that any refunded amount in case of exchange, will be refunded to the original buyer. Please note that Mason de Marenci fine jewelry can only be returned in the same store or website where they were purchased. Currently, this is the only way it works. We are working to change it.

The time and repair cost will depend on the damage to your jewelry. Contact us and we will make an assessment.

Many Mason de Marenci pieces have matte gold and over time the matte finish may require renovation. Our specialists in Madrid are always ready to do it for you. Glossy gold pieces may have scratches after a while and polishing allows you to remove or limit scratches on gold surfaces. Given that polishing involves removing a thin layer of metal, we do not recommend polishing your jewelry more than twice during the service life of a white gold product or three times a lifetime for a yellow gold pieces.