STORE POLICY
CUSTOMER CARE
How to care for your Mason de Marenci jewelry
Taking care of your jewelry will help ensure that it continues to give pleasure and delight for years to come. Precious metals and gemstones do not degrade over time; however, it is very important to store Mason de Marenci jewelry correctly. Please make sure the metal and stones on one piece cannot scratch or knock against other jewelry pieces in your collection.
If you need to clean your Mason de Marenci jewelry, you should use lukewarm water and a gentle, glycerin-free soap. A soft brush can also be used. After cleaning, you should rinse the jewelry in gently running water and dry it with a 100% cotton soft white cloth. If cleaning is too difficult due to the intricate design of the piece, we recommend bringing the piece to Mason de Marenci’s nearest authorized retailer for advice.
Please take particular care to avoid letting Mason de Marenci jewelry come into contact with mercury (it is often found in thermometers and some automatic watches). This liquid metal immediately binds to gold upon contact, penetrating it and combining with it, yielding a dirty matt silver color. Over time the mercury can start to dissolve the gold, which can cause the gold to break, ultimately destroying the piece of jewelry.
Avoid any cleaning products even those specifically designed for jewellery. Many cleaners may contain harsh chemicals that could damage gemstones, metals, or their finishes.
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Useful tips
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Proper care and maintenance of your jewellery is essential to preserve its beauty and splendour over time. One essential tip, although simple, is key: put your jewellery on as a finishing touch when you get dressed and remove it before undressing or when you take a rest. This small gesture ensures that your precious pieces remain intact.
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As we have previously highlighted, products such as perfume, hair sprays and lotions can affect the surface of jewellery, causing wear and tear and loss of shine. Also, everyday actions such as taking off a jumper can tangle a delicate chain or cause an earring to get lost.
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When shopping and planning to try on clothes, we recommend leaving your jewellery at home to avoid mishaps. However, if you decide to take them with you, remove and place them carefully, always checking that all your pieces, including the backs of earrings, are in place before you leave the fitting room.​
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Certificate of Authenticity
Mason de Marenci jewels are characterized by their instantly recognizable designs. By their very nature, the jewelry pieces require a very exact and demanding manufacturing process that can only be undertaken by highly skilled goldsmiths, each one an artist in their craft.
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All Mason de Marenci jewels are accompanied by a Certificate of Authenticity confirming that the piece has been crafted by hand using precious metals and gemstones in the Mason de Marenc.
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Additionally, all jewelry pieces carry the Mason de Marenci hallmark and are engraved with a unique serial number that identifies each particular piece.
GUARANTEE
Mason de Marenci International Warranty
At Mason de Marenci, each of our pieces is crafted with the utmost care and precision, reflecting our commitment to exceptional jewelry. Our international warranty protects your investment against any manufacturing defect detected within 24 months from the purchase date for new items and 12 months for repaired jewelry.
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To make use of the warranty, it is essential to present the authenticity certificate, whether in plastic card or digital format, along with the original proof of purchase.
Warranty Exclusions:
The warranty does not cover:
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damages or defects due to loss, theft, fire, or other circumstances beyond our control;
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damages and defects caused by improper use, negligence, incorrect handling, or accidents;
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defects or damages resulting from unauthorized tampering, dismantling, or repairs performed by anyone other than an authorized service center, dealer, or boutique, as well as the use of components not recommended by us;
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wear and natural aging, along with damages arising from daily use or routine maintenance and cleaning;
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items with removed, altered, or illegible serial numbers, or with modifications to any part of the original back cover or identification.​
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Online Purchases and Digital Authentication
If you purchased your Mason de Marenci jewelry online, the digital authenticity card will be activated through our e-commerce center and shipped with your item. For pieces purchased before the launch of our digital authentication program, the plastic certificate remains valid and covers manufacturing defects internationally for a period of 24 months, subject to presentation of the original proof of purchase.
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Warranty Extension and Additional Benefits
By registering an account on our website, you will receive an additional 24 months of warranty coverage for your piece, along with access to exclusive benefits available only to registered clients.
PAYMENT METHOD
Mason de Marenci accept the following payment options on the website:
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American Express, Mastercard, Visa and other bank credit/debit cards. Please note that the person who sends the order must be the owner of the card whose name is on the credit card.
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Apple Pay, Google Pay
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PayPal
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Bank transfers
Payment methods may depend from the purchase price, please don’t hesitate to contact us by email sales@MasondeMarenci.com, if there is a form of payment you would like to use, but can’t find it in the list available on the website.